:root{
  --bg:#0f1216; --panel:#171b22; --panel2:#1e242d; --line:#2a323d;
  --txt:#e6e9ee; --muted:#8b95a3; --accent:#3b82f6; --accent2:#2563eb;
  --in:#232a33; --out:#1d3b5c; --ok:#22c55e; --fail:#ef4444; --badge:#ef4444;
}
:root[data-theme="light"]{
  --bg:#eef1f5; --panel:#ffffff; --panel2:#e7ebf1; --line:#d5dbe3;
  --txt:#1a1f26; --muted:#5f6b78; --accent:#2563eb; --accent2:#2563eb;
  --in:#e7ebf1; --out:#d3e6fc; --ok:#16a34a; --fail:#dc2626; --badge:#ef4444;
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--txt);
  font:15px/1.45 -apple-system,Segoe UI,Roboto,Helvetica,Arial,sans-serif}
a{color:var(--accent);text-decoration:none}
a:hover{text-decoration:underline}
.muted{color:var(--muted)}

.topbar{display:flex;align-items:center;gap:20px;padding:10px 18px;
  background:var(--panel);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.brand{font-weight:700}
.topbar nav{flex:1}
.topbar nav a{margin-right:16px}
.me{display:flex;align-items:center;gap:14px}
.who{color:var(--muted)}
.role{margin-left:6px;padding:1px 7px;border-radius:10px;background:var(--panel2);
  color:var(--muted);font-size:11px;text-transform:uppercase}
.logout{color:var(--muted)}

.wrap{max-width:900px;margin:0 auto;padding:18px}
.theme-btn{background:var(--panel2);border:1px solid var(--line);border-radius:8px;
  cursor:pointer;padding:4px 8px;font-size:14px}

/* поиск */
.search{width:100%;padding:11px 14px;margin-bottom:14px;background:var(--panel);
  border:1px solid var(--line);border-radius:10px;color:var(--txt);font:inherit}
.sr-h{font-size:12px;text-transform:uppercase;color:var(--muted);margin:12px 0 6px;
  letter-spacing:.03em}
.dlg-acc{color:var(--muted);font-size:12px}

/* login */
.login-box{max-width:340px;margin:9vh auto;background:var(--panel);
  border:1px solid var(--line);border-radius:14px;padding:28px;text-align:center}
.login-logo{font-size:40px}
.login-box h1{margin:6px 0 20px;font-size:20px}
.login-box input{display:block;width:100%;margin:0 0 12px;padding:11px 13px;
  background:var(--panel2);border:1px solid var(--line);border-radius:9px;color:var(--txt)}
.login-box button{width:100%;padding:11px;border:0;border-radius:9px;
  background:var(--accent2);color:#fff;font-weight:600;cursor:pointer}
.login-box button:hover{background:var(--accent)}
.err{background:#3a1d22;border:1px solid #5b2a30;color:#f3b6bd;
  padding:9px 11px;border-radius:9px;margin-bottom:14px;font-size:13px}

/* tabs */
.tabs{display:flex;gap:6px;margin-bottom:16px;flex-wrap:wrap}
.tabs a{padding:6px 13px;border-radius:8px;background:var(--panel);color:var(--muted)}
.tabs a.on{background:var(--accent2);color:#fff}

/* dialog list */
.dlg-list{list-style:none;margin:0;padding:0}
.dlg-list li{margin-bottom:8px}
.dlg-list a{display:flex;align-items:center;gap:11px;background:var(--panel);
  border:1px solid var(--line);border-radius:11px;padding:10px 14px;color:var(--txt)}
.dlg-list a:hover{background:var(--panel2);text-decoration:none}
.dlg-av{width:40px;height:40px;border-radius:50%;object-fit:cover;flex-shrink:0;
  background:var(--panel2)}
.dlg-body{flex:1;min-width:0}
.dlg-sub{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.dlg-top{display:flex;align-items:center;gap:9px}
.dlg-name{font-weight:600}
.dlg-sub{margin-top:3px;font-size:13px}
.badge{background:var(--badge);color:#fff;border-radius:10px;padding:0 7px;font-size:12px}
.dlg-status{margin-left:auto;font-size:11px;color:var(--muted);text-transform:uppercase}
.s-new{color:#fbbf24}.s-open{color:#60a5fa}.s-waiting{color:#a78bfa}.s-closed{color:var(--muted)}

.empty{text-align:center;padding:40px 20px}
.pager{display:flex;gap:14px;align-items:center;justify-content:center;margin-top:14px}
.pager button{background:var(--panel2);color:var(--txt);border:1px solid var(--line);
  border-radius:8px;padding:6px 14px;cursor:pointer}
.pager button:disabled{opacity:.4;cursor:default}

/* chat */
.back{display:inline-block;margin-bottom:10px;color:var(--muted)}
.dlg-head{position:sticky;top:44px;z-index:4;background:var(--bg);margin-bottom:14px;
  border-bottom:1px solid var(--line);padding:8px 0 12px}
.dlg-head h2{margin:0 0 2px;font-size:20px}
.dh-row{display:flex;align-items:center;gap:12px}
.avatar{width:46px;height:46px;border-radius:50%;object-fit:cover;flex-shrink:0}
.dh-main{min-width:0}
.dh-meta{margin-top:6px}
.dh-bio{margin-top:4px;font-style:italic}
.chat{display:flex;flex-direction:column;gap:8px;margin-bottom:18px}
.msg{max-width:75%;padding:8px 12px;border-radius:12px}
.msg.in{align-self:flex-start;background:var(--in);border-bottom-left-radius:4px}
.msg.out{align-self:flex-end;background:var(--out);border-bottom-right-radius:4px}
.msg .meta{margin-top:4px;font-size:11px;color:var(--muted)}
.msg .fail{color:var(--fail)}
.media{font-size:13px;color:var(--muted);margin-bottom:3px}
.reply-stub{border:1px dashed var(--line);border-radius:10px;padding:14px;text-align:center}

/* диалог: сетка «переписка + карточка» */
.dlg-grid{display:grid;grid-template-columns:1fr 260px;gap:18px;align-items:start}
.dlg-main{min-width:0}
@media(max-width:760px){.dlg-grid{grid-template-columns:1fr}.card{order:-1}}

.reply{position:sticky;bottom:0;background:var(--bg);padding-top:8px}
.reply-btns{display:flex;gap:8px;align-items:center;margin-bottom:6px;flex-wrap:wrap}
.reply-btns button{background:var(--panel2);color:var(--txt);border:1px solid var(--line);
  border-radius:8px;padding:5px 10px;cursor:pointer;font-size:13px}
.reply-btns button:hover{background:var(--panel)}
.reply-row{display:flex;gap:8px}
.reply-row textarea{flex:1;min-height:60px;max-height:320px;resize:vertical;padding:11px 13px;
  background:var(--panel2);border:1px solid var(--line);border-radius:10px;color:var(--txt);
  font:inherit;line-height:1.4;overflow-y:auto}
.reply-row button{padding:0 18px;border:0;border-radius:10px;background:var(--accent2);
  color:#fff;font-weight:600;cursor:pointer}
.reply-row button:hover{background:var(--accent)}
.reply-row button:disabled{opacity:.5;cursor:default}

/* карточка клиента */
.card{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:14px 16px;
  position:sticky;top:70px}
.card h3{margin:2px 0 8px;font-size:13px;text-transform:uppercase;color:var(--muted);
  letter-spacing:.03em}
.card h3+*{margin-top:0}
.card-row{display:flex;justify-content:space-between;gap:10px;padding:4px 0;font-size:14px;
  border-bottom:1px solid var(--line)}
.card-row b{text-align:right}
.card h3:not(:first-child){margin-top:16px}
.trail{list-style:none;margin:0;padding:0}
.trail li{display:flex;align-items:center;gap:7px;padding:4px 0;font-size:13px}
.tk{font-size:11px;font-weight:700;padding:1px 6px;border-radius:6px}
.tk-tg{background:#1d3b5c;color:#9dc4ff}
.tk-sms{background:#26402a;color:#9fe0ab}
.ok{color:var(--ok)}

/* медиа в переписке */
.msg .ph{max-width:240px;max-height:280px;border-radius:9px;display:block;margin-bottom:4px}
.msg .file{display:inline-block;margin-bottom:4px;color:var(--accent)}
.msg.del{opacity:.55}
.msg.del .txt{font-style:italic;color:var(--muted)}
.msg.peerdel .txt{opacity:.6}
.pd{color:#f59e0b;font-weight:600}
.del-btn{cursor:pointer;color:#f0868e;font-weight:600;padding:1px 4px;border-radius:5px}
.del-btn:hover{background:rgba(239,68,68,.15)}

/* селектор стадии */
.card select{width:100%;padding:8px 10px;background:var(--panel2);color:var(--txt);
  border:1px solid var(--line);border-radius:9px;font:inherit;cursor:pointer}
.s-formalizing{color:#f59e0b}.s-paid{color:#22c55e}.s-archived{color:var(--muted)}

/* пикер шаблонов в reply-btns */
#tpl-pick{background:var(--panel2);color:var(--txt);border:1px solid var(--line);
  border-radius:8px;padding:5px 8px;font-size:13px;cursor:pointer;max-width:200px}

/* страница шаблонов */
.page-h{margin:6px 0 4px}
.tpl-form{background:var(--panel);border:1px solid var(--line);border-radius:12px;
  padding:16px;margin-top:10px}
.tpl-form input,.tpl-form textarea{width:100%;margin-bottom:8px;padding:10px 12px;
  background:var(--panel2);border:1px solid var(--line);border-radius:9px;color:var(--txt);font:inherit}
.tpl-form textarea{min-height:52px;resize:vertical;line-height:1.4}
.tpl-form-btns{display:flex;gap:10px;align-items:center}
.tpl-form-btns button{padding:9px 16px;border:0;border-radius:9px;background:var(--accent2);
  color:#fff;font-weight:600;cursor:pointer}
.tpl-form-btns .ghost{background:var(--panel2);color:var(--txt);border:1px solid var(--line)}
.tpl-list{list-style:none;margin:12px 0 0;padding:0}
.tpl-list li{background:var(--panel);border:1px solid var(--line);border-radius:11px;
  padding:12px 14px;margin-bottom:8px}
.tpl-head{display:flex;align-items:center;gap:10px;margin-bottom:6px}
.tpl-msg{background:var(--panel2);border-radius:8px;padding:7px 10px;margin-top:5px;
  font-size:14px;white-space:pre-wrap}
.inline{display:inline;margin-left:auto}
.del-tpl{background:none;border:0;color:#f0868e;cursor:pointer;font-size:15px}

/* конструктор шаблонов */
.builder{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:6px}
@media(max-width:680px){.builder{grid-template-columns:1fr}}
.col-h{font-size:12px;text-transform:uppercase;color:var(--muted);letter-spacing:.03em;margin-bottom:6px}
.saved-row{display:flex;gap:8px;margin-bottom:8px}
.saved-row select{flex:1;padding:8px 10px;background:var(--panel2);color:var(--txt);
  border:1px solid var(--line);border-radius:8px}
.saved-row .ghost{margin:0}
.saved-list{max-height:230px;overflow-y:auto;border:1px solid var(--line);border-radius:9px;
  padding:6px;background:var(--bg)}
.saved-it{display:flex;justify-content:space-between;align-items:center;gap:8px;
  padding:5px 7px;border-bottom:1px solid var(--line);font-size:13px}
.saved-it:last-child{border-bottom:0}
.saved-it button{background:var(--panel2);color:var(--txt);border:1px solid var(--line);
  border-radius:6px;padding:3px 8px;cursor:pointer;font-size:12px;white-space:nowrap}
.items{list-style:decimal;margin:6px 0 0;padding-left:24px}
.items li{display:flex;justify-content:space-between;align-items:center;gap:10px;
  background:var(--panel2);border-radius:8px;padding:7px 10px;margin-bottom:6px}
.it-lb{flex:1;font-size:14px;white-space:pre-wrap;word-break:break-word}
.it-ctl button{background:none;border:1px solid var(--line);border-radius:6px;color:var(--txt);
  cursor:pointer;padding:2px 7px;margin-left:3px}
.it-ctl button:disabled{opacity:.35;cursor:default}